What we can help you with?
Our ICT Service Desk team can help staff, students and visitors with a wide range of issues from; connecting to Wi-Fi, resetting passwords, software installation and much more.
Contact us online via or call us on +44 (0)20 7594 9000.
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our . First time using ASK? .
Our ICT Service Desk team can help staff, students and visitors with a wide range of IT issues. You can contact us in person, online via or call us on +44 (0)20 7594 9000.
Find out more about getting in touch below.
Ways to contact us
In person
Get in-person support by visiting us Monday-Friday at:
South Kensington - Level 1, Abdus Salam Library, 08.30-17.30
White City - Room G20, Molecular Sciences Research Hub, 09.00-16.30
White City Hub - Level 1, The MediaWorks, 09.00-17.00 (for colleagues working there)
Silwood Park - Hamilton Building, Main Entrance, 12.30-13.30
Hammersmith - Library, Commonwealth Building, 09.00-16.30 (Mondays and Thursdays)
We are closed on university closure days.
ASK Customer Portal (External login)
If you don't have an Imperial email and password, e.g. you are alumni, a prospective student or external supplier, you can contact the ICT Service Desk using our .
First time using ASK? .
